ISO 22361:2022

This document provides guidance on crisis management to help organizations plan, establish, maintain, review and continually improve a strategic crisis management capability. This guidance can help any organization to identify and manage a crisis. Elements for consideration include:

— context, core concepts, principles and challenges (see Clause4);

— developing an organization’s crisis management capability (see Clause5);

— crisis leadership (see Clause6);

— the decision-making challenges and complexities facing a crisis team in action (see Clause7);

— crisis communication (see Clause8);

— training, validation and learning from crises (see Clause9).

It is applicable to top management with strategic responsibilities for the delivery of a crisis management capability in any organization. It can also be used by those who operate under the direction of top management.

This document acknowledges the relationship and interdependencies with various disciplines but is distinct from these topics.