Skip to content
Please enter a keyword to search
  • Preview

    ISO/IEC 20000-1:2011

    View superseded by
    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
    View superseded by

    Information technology Service management Part 1: Service management system requirements

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Withdrawn date:  25-03-2019

    Language(s):  English, French

    Published date:  12-04-2011

    Publisher:  International Organization for Standardization

    Add To Cart

    Abstract - (Show below) - (Hide below)

    ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

    ISO/IEC 20000-1:2011 can be used by:

    • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
    • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
    • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
    • a service provider to monitor, measure and review its service management processes and services;
    • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
    • an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher International Organization for Standardization
    Status Withdrawn
    Superseded By
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    UNE-EN 80001-1:2012 Application of risk management for IT-networks incorporating medical devices -- Part 1: Roles, responsibilities and activities
    15/30322573 DC : 0 BS ISO/IEC 33071 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
    CSA ISO/IEC 19770-1 : 2013 : R2017 INFORMATION TECHNOLOGY - SOFTWARE ASSET MANAGEMENT - PART 1: PROCESSES AND TIERED ASSESSMENT OF CONFORMANCE
    ISO/IEC 30105-5:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 5: Guidelines
    BS PD ISO/TR 17068 : 2012 INFORMATION AND DOCUMENTATION - TRUSTED THIRD PARTY REPOSITORY FOR DIGITAL RECORDS
    I.S. EN 80001-1:2011 APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
    15/30319488 DC : 0 BS ISO/IEC 27000 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
    09/30157835 DC : 0 BS EN ISO/IEC 80001-1 - APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
    BS ISO/IEC 19086-1:2016 Information technology. Cloud computing. Service level agreement (SLA) framework Overview and concepts
    BS ISO/IEC 20000-2:2012 Information technology. Service management Guidance on the application of service management systems
    PD ISO/IEC TR 20000-5:2013 Information technology. Service management Exemplar implementation plan for ISO/IEC 20000-1
    10/30207796 DC : 0 BS ISO/IEC 15289 - SOFTWARE AND SYSTEMS ENGINEERING - CONTENT OF LIFE-CYCLE INFORMATION PRODUCTS
    17/30351843 DC : 0 BS 10754-1 - INFORMATION TECHNOLOGY - SOFTWARE TRUSTWORTHINESS - PART 1 - GOVERNANCE AND MANAGEMENT SPECIFICATION
    PD ISO/IEC TR 20000-3:2009 Information technology. Service management Guidance on scope definition and applicability of ISO/IEC 20000-1
    BS ISO/IEC 33071:2016 Information technology. Process assessment. An integrated process capability assessment model for Enterprise processes
    17/30354834 DC : 0 BS EN ISO 19011 - GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
    BS ISO/IEC/IEEE 15288:2015 Systems and software engineering. System life cycle processes
    ISO/IEC TR 29110-1:2016 Systems and software engineering — Lifecycle profiles for Very Small Entities (VSEs) — Part 1: Overview
    S.R. CEN ISO/TS 17427:2014 INTELLIGENT TRANSPORT SYSTEMS - COOPERATIVE SYSTEMS - ROLES AND RESPONSIBILITIES IN THE CONTEXT OF COOPERATIVE ITS BASED ON ARCHITECTURE(S) FOR COOPERATIVE SYSTEMS (ISO/TS 17427:2014)
    12/30204847 DC : 0 BS ISO/IEC 29147 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - VULNERABILITY DISCLOSURE
    PD ISO/IEC TR 90006:2013 Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
    ISO/IEC/IEEE 15289:2017 Systems and software engineering Content of life-cycle information items (documentation)
    12/30249455 DC : 0 BS ISO/IEC 27036-1 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY FOR SUPPLIER RELATIONSHIPS - PART 1: OVERVIEW AND CONCEPTS
    CAN/CSA-ISO/IEC 27031:13 (R2017) Information technology - Security techniques - Guidelines for information and communication technology readiness for business continuity (Adopted ISO/IEC 27031:2011, first edition, 2011-03-01)
    CSA TELECOM ORGANIZATIONS PACKAGE : 2018 CONSISTS OF CAN/CSA-ISO/IEC 27000:18 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY; CAN/CSA-ISO/IEC 27001:14, INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS; CAN/CSA-ISO/IEC 27002:15 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR
    ISO/IEC 27031:2011 Information technology Security techniques Guidelines for information and communication technology readiness for business continuity
    BS EN ISO 19011:2011 Guidelines for auditing management systems
    IEEE 20000-2-2013 IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems
    ISO/IEC/IEEE 15288:2015 Systems and software engineering — System life cycle processes
    CSA ISO/IEC 24762: 2008 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
    DIN EN ISO 22301 E : 2014 SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012)
    ISO/IEC 24762:2008 Information technology Security techniques Guidelines for information and communications technology disaster recovery services
    BS EN ISO/IEC 27000:2017 Information technology. Security techniques. Information security management systems. Overview and vocabulary
    TR 101 552 : 1.0.0 GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    ISO/IEC 27000:2018 Information technology — Security techniques — Information security management systems — Overview and vocabulary
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO/TS 17444-1:2017 Electronic fee collection — Charging performance — Part 1: Metrics
    UNE-ISO 22301:2013 Societal security. Business continuity management systems. Requirements
    CEN ISO/TS 17444-1:2017 Electronic fee collection - Charging performance - Part 1: Metrics (ISO/TS 17444-1:2017)
    INCITS/ISO/IEC 27013 : 2014 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
    15/30299325 DC : 0 BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
    15/30285994 DC : 0 BS ISO/IEC 30105-1 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES/ BUSINESS PROCESS OUTSOURCING (ITESBPO) LIFECYCLE PROCESSES - PROCESS REFERENCE MODEL (PRM)
    10/30184538 DC : 0 BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
    DIN ISO/IEC 17788 E : 2016 INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY (ISO/IEC 17788:2014)
    ISO/IEC TR 20000-11:2015 Information technology Service management Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL
    14/30273794 DC : 0 BS ISO/IEC 16350 - SYSTEMS AND SOFTWARE ENGINEERING - APPLICATION MANAGEMENT
    BS ISO/IEC 19770-1:2017 Information technology. IT asset management IT asset management systems. Requirements
    14/30297267 DC : 0 BS ISO/IEC/IEEE 15288 - SYSTEMS AND SOFTWARE ENGINEERING - SYSTEM LIFE CYCLE PROCESSES
    11/30168516 DC : 0 BS ISO/IEC 27032 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR CYBERSECURITY
    BIP 0140 : 2014 UNDERSTANDING THE NEW ISO MANAGEMENT SYSTEM REQUIREMENTS
    BS ISO 22301 : 2012 SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS
    BS ISO/IEC 24762:2008 Information technology. Security techniques. Guidelines for information and communications technology disaster recovery services
    BS ISO/IEC 27036-1:2014 Information technology. Security techniques. Information security for supplier relationships Overview and concepts
    CSA ISO/IEC 27002 : 2015 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
    07/30160561 DC : 0 BS ISO/IEC 12207 - SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE LIFE CYCLE PROCESSES
    CAN/CSA-ISO/IEC 27013:16 Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 (Adopted ISO/IEC 27013:2015, second edition, 2015-12-01)
    BS ISO/IEC 27000 : 2016 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
    DIN EN ISO 22301:2014-12 SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012)
    PD ISO/IEC TS 25011:2017 Information technology. Systems and software Quality Requirements and Evaluation (SQuaRE). Service quality models
    16/30283980 DC : 0 BS EN ISO 9241-220 - ERGONOMICS OF HUMAN-COMPUTER INTERACTION - PART 220: PROCESSES FOR ENABLING, EXECUTING AND ASSESSING HUMAN-CENTRED DESIGN WITHIN ORGANIZATIONS
    BS ISO/IEC 30105-5:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines
    PD ISO/IEC TR 20000-4:2010 Information technology. Service management Process reference model
    BIP 0101 : 2008 ISO/IEC 20000: AN INTRODUCTION
    BS ISO/IEC 20000-6:2017 Information technology. Service management Requirements for bodies providing audit and certification of service management systems
    UNE-ISO/IEC 27002:2015 Information technology -- Security techniques -- Code of practice for information security controls
    BS ISO/IEC 30134-2 : 2016 INFORMATION TECHNOLOGY - DATA CENTRES - KEY PERFORMANCE INDICATORS - PART 2: POWER USAGE EFFECTIVENESS (PUE)
    I.S. EN ISO 22301:2014 SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS
    BS ISO/IEC 20000-3:2012 Information technology. Service management Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO 19011:2011 Guidelines for auditing management systems
    BS ISO/IEC 27002 : 2013 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
    EN ISO 19011:2011 COR 2011 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
    AAMI TIR45 : 2012 GUIDANCE ON THE USE OF AGILE PRACTICES IN THE DEVELOPMENT OF MEDICAL DEVICE SOFTWARE
    UNE-EN ISO/IEC 27002:2017 Information technology - Security techniques - Code of practice for information security controls (ISO/IEC 27002:2013 including Cor 1:2014 and Cor 2:2015)
    CAN/CSA-ISO/IEC 30105-2:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) (Adopted ISO/IEC 30105-2:2016, first edition, 2016-11-15)
    ISO/IEC 14763-2:2012 Information technology Implementation and operation of customer premises cabling Part 2: Planning and installation
    CAN/CSA-ISO/IEC 30134-2:18 Information technology — Data centres — Key performance indicators — Part 2: Power usage effectiveness (PUE) (Adopted ISO/IEC 30134-2:2016, first edition, 2016-04-15)
    BS ISO/IEC 29147:2014 Information technology. Security techniques. Vulnerability disclosure
    BS ISO/IEC/IEEE 15289:2011 Systems and software engineering. Content of life-cycle information products (documentation)
    BS ISO/IEC/IEEE 15289:2019 Systems and software engineering. Content of life-cycle information items (documentation)
    S.R. CEN/CLC/ETSI/TR 101 552:2014 GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    CAN/CSA-ISO/IEC 16350:16 Information technology Systems and software engineering Application management (Adopted ISO/IEC 16350:2015, first edition, 2015-08-01)
    ISO/IEC 19086-1:2016 Information technology Cloud computing Service level agreement (SLA) framework Part 1: Overview and concepts
    BS EN ISO 22301:2014 SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENTSYSTEMS - REQUIREMENTS (ISO 22301:2012)
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    VDI/VDE 2182 Blatt 1:2011-01 IT-security for industrial automation - General model
    UNE-ISO/IEC 20000-2:2015 Information technology. Service management. Part 2: Guidance on the application of service management systems
    CAN/CSA-ISO/IEC 30105-4:18 Information technology — IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts (Adopted ISO/IEC 30105-4:2016, first edition, 2016-11-15)
    INCITS/ISO/IEC 24762 : 2009(R2014) INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
    PD ISO/IEC TR 20000-12:2016 Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC®
    ANSI/AAMI/IEC 80001-1:2010 APPLICATION OF RISK MANAGEMENT FOR IT NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
    DIN EN ISO/IEC 27002 E : 2017 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS (ISO/IEC 27002:2013 INCLUDING COR 1:2014 AND COR 2:2015)
    14/30266434 DC : 0 BS ISO/IEC 17788 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY
    ISO/IEC TR 38505-2:2018 Information technology — Governance of IT — Governance of data — Part 2: Implications of ISO/IEC 38505-1 for data management
    BS EN 80001-1:2011 Application of risk management for IT-networks incorporating medical devices Roles, responsibilities and activities
    IEEE 828-2012 IEEE Standard for Configuration Management in Systems and Software Engineering
    BS EN ISO/IEC 27002:2017 Information technology. Security techniques. Code of practice for information security controls
    CSA ISO/IEC 19770-1 :2013 INFORMATION TECHNOLOGY - SOFTWARE ASSET MANAGEMENT - PART 1: PROCESSES AND TIERED ASSESSMENT OF CONFORMANCE
    UNE-ISO/IEC 20000-3:2015 Information technology. Service management. Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    BS ISO/IEC 30105-1:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process reference model (PRM)
    DIN ISO/IEC 17788:2016-04 INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY (ISO/IEC 17788:2014)
    PD CEN ISO/TS 17427:2014 Intelligent transport systems. Cooperative systems. Roles and responsibilities in the context of cooperative ITS based on architecture(s) for cooperative systems
    12/30257208 DC : DRAFT FEB 2012 BS ISO/IEC 20000-3 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
    16/30349524 DC : 0 BS EN ISO 17427-1 - INTELLIGENT TRANSPORT SYSTEMS - COOPERATIVE ITS - PART 1: ROLES AND RESPONSIBILITIES IN THE CONTEXT OF CO-OPERATIVE ITS ARCHITECTURE(S)
    BIP 0103 : 2008 ISO/IEC 20000: A POCKET GUIDE
    BS TICKITPLUS - ASSESSORS & PRACTITIONER : 2011 REQUIREMENTS FOR ASSESSORS AND PRACTITIONERS - THE TICKITPLUS SCHEME
    BS ISO/IEC 27032:2012 Information technology. Security techniques. Guidelines for cybersecurity
    DIN EN ISO/IEC 27002:2017-06 Information technology - Security techniques - Code of practice for information security controls (ISO/IEC 27002:2013 including Cor 1:2014 and Cor 2:2015)
    CSA ISO/IEC 27003 : 2010 : R2015 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEM IMPLEMENTATION GUIDANCE
    CSA ISO/IEC 20000-2 : 2013 : R2017 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
    CSA ISO/IEC 27031 : 2013 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY READINESS FOR BUSINESS CONTINUITY
    CSA ISO 19011 : 2012 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
    ISO/IEC/IEEE 12207:2017 Systems and software engineering — Software life cycle processes
    ISO/IEC/IEEE 26531:2015 Systems and software engineering — Content management for product life-cycle, user and service management documentation
    CAN/CSA-ISO/IEC 17788:16 Information technology Cloud computing Overview and vocabulary (Adopted ISO/IEC 17788:2014, first edition, 2014-10-15)
    ISO/IEC TR 29110-5-3:2018 Systems and software engineering — Lifecycle profiles for Very Small Entities (VSEs) — Part 5-3: Service delivery guidelines
    I.S. EN ISO/IEC 27000:2017 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY (ISO/IEC 27000:2016)
    ISO/IEC 30134-2:2016 Information technology Data centres Key performance indicators Part 2: Power usage effectiveness (PUE)
    ISO/IEC 33071:2016 Information technology Process assessment An integrated process capability assessment model for Enterprise processes
    ISO/IEC TR 90006:2013 Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
    ISO/IEC TS 25011:2017 Information technology — Systems and software Quality Requirements and Evaluation (SQuaRE) — Service quality models
    CSA ISO 19011 : 2012 : R2017 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
    ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
    ISO/IEC TS 33072:2016 Information technology — Process assessment — Process capability assessment model for information security management
    ISO/TR 17068:2012 Information and documentation - Trusted third party repository for digital records
    ISO/IEC 27032:2012 Information technology — Security techniques — Guidelines for cybersecurity
    ISO/IEC 27036-1:2014 Information technology Security techniques Information security for supplier relationships Part 1: Overview and concepts
    ISO 5127:2017 Information and documentation Foundation and vocabulary
    ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
    ISO/TS 17427:2014 Intelligent transport systems Cooperative systems Roles and responsibilities in the context of cooperative ITS based on architecture(s) for cooperative systems
    UNI/TS 11465-1 : 2012 ELECTRONIC SIGNATURES AND INFRASTRUCTURES (ESI) - DATA PRESERVATION SYSTEMS SECURITY - PART 1: REQUIREMENTS FOR IMPLEMENTATION AND MANAGEMENT
    UNI CEN ISO/TS 17444-1 : 2012 ELECTRONIC FEE COLLECTION - CHARGING PERFORMANCE - PART 1: METRICS
    08/30128080 DC : 0 ISO/IEC 19770-2 - SOFTWARE ASSET MANAGEMENT - PART 2: SOFTWARE IDENTIFICATION TAG
    UNI CEI ISO/IEC TR 20000-3 : 2010 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
    PD ISO/IEC TR 33014:2013 Information technology. Process assessment. Guide for process improvement
    12/30250178 DC : 0 BS ISO/IEC 27036-3 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY FOR SUPPLIER RELATIONSHIPS - PART 3: GUIDELINES FOR ICT SUPPLY CHAIN SECURITY
    BS ISO/IEC/IEEE 26531:2015 Systems and software engineering. Content management for product lifecycle, user and service management documentation
    CAN/CSA-ISO/IEC/IEEE 15288:16 Systems and software engineering - System life cycle processes (Adopted ISO/IEC/IEEE 15288:2015, first edition, 2015-05-15)
    CAN/CSA-ISO/IEC TS 33072:18 Information technology ? Process assessment ? Process capability assessment model for information security management (Adopted ISO/IEC TS 33072:2016, first edition, 2016-07-15, corrected version 2016-09-01)
    CSA INFORMATION SECURITY PACKAGE : 2018 CONSISTS OF CAN/CSA-ISO/IEC 27000:18 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY; CAN/CSA-ISO/IEC 27001:14, INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS; CAN/CSA-ISO/IEC 27002:15 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION
    BIP 0102 : 2008 IMPLEMENTING ISO/IEC 20000 CERTIFICATION: THE ROADMAP
    15/30312480 DC : 0 BS ISO/IEC 30105-4 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES - BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 4: TERMS AND CONCEPTS
    PD IEC/TR 80001-2-2:2012 Application of risk management for IT-networks incorporating medical devices Guidance for the disclosure and communication of medical device security needs, risks and controls
    14/30296542 DC : 0 BS ISO/IEC/IEEE 23026 - SYSTEMS AND SOFTWARE ENGINEERING - ENGINEERING AND MANAGEMENT OF WEBSITES FOR SYSTEMS, SOFTWARE, AND SERVICES INFORMATION
    INCITS/ISO/IEC 27002 : 2014 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
    BIP 0071 : 2014 GUIDELINES ON REQUIREMENTS AND PREPARATION FOR ISMS CERTIFICATION BASED ON ISO/IEC 27001
    BS ISO/IEC 17788:2014 Information technology. Cloud computing. Overview and vocabulary
    BS ISO 5127:2017 Information and documentation. Foundation and vocabulary
    UNE-ISO/TR 17068:2013 Information and documentation. Trusted third party repository for digital records.
    CEI UNI ISO/IEC TR 20000-3 : 2011 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
    14/30285107 DC : 0 BS ISO/IEC/IEEE 26531 - SYSTEMS AND SOFTWARE ENGINEERING - CONTENT MANAGEMENT FOR PRODUCT LIFE-CYCLE, USER AND SERVICE MANAGEMENT DOCUMENTATION
    ISO/IEC 27036-3:2013 Information technology — Security techniques — Information security for supplier relationships — Part 3: Guidelines for information and communication technology supply chain security
    UNI CEN ISO/TS 17427 : 2014 INTELLIGENT TRANSPORT SYSTEMS - COOPERATIVE SYSTEMS - ROLES AND RESPONSIBILITIES IN THE CONTEXT OF COOPERATIVE ITS BASED ON ARCHITECTURE(S) FOR COOPERATIVE SYSTEMS
    16/30316173 DC : 0 BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
    BS ISO/IEC 27031:2011 Information technology. Security techniques. Guidelines for information and communication technology readiness for business continuity
    17/30329617 DC : 0 BS ISO/IEC 29110-4-3 - SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 4-3: SERVICE DELIVERY - PROFILE SPECIFICATION
    BIS IS/ISO 19011 : 2011(R2016) GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
    BS ISO/IEC 16350:2015 Information technology. Systems and software engineering. Application management
    16/30326000 DC : 0 BS ISO/IEC 19770-1 - INFORMATION TECHNOLOGY - IT ASSET MANAGEMENT - PART 1: IT ASSET MANAGEMENT SYSTEMS - REQUIREMENTS
    CSA ISO/IEC 20000-2:2013 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
    CSA ISO/IEC 27003 : 2010 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEM IMPLEMENTATION GUIDANCE
    CAN/CSA-ISO/IEC 19086-1:18 Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts (Adopted ISO/IEC 19086-1:2016, first edition, 2016-09-15)
    CAN/CSA-ISO/IEC 30105-5:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines (Adopted ISO/IEC 30105-5:2016, first edition, 2016-11-15)
    CSA ISO/IEC TR 20000-5 : 2015 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
    ISO/IEC 19770-1:2017 Information technology — IT asset management — Part 1: IT asset management systems — Requirements
    UNE-ISO/IEC 27000:2014 Information technology -- Security techniques -- Information security management systems -- Overview and vocabulary
    SR 003 391 : 2.1.1 CLOUD STANDARDS COORDINATION PHASE 2; INTEROPERABILITY AND SECURITY IN CLOUD COMPUTING
    GS ISI 001-2 : 1.1.2 INFORMATION SECURITY INDICATORS (ISI); INDICATORS (INC); PART 2: GUIDE TO SELECT OPERATIONAL INDICATORS BASED ON THE FULL SET GIVEN IN PART 1
    I.S. EN ISO/IEC 27002:2017 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS (ISO/IEC 27002:2013 INCLUDING COR 1:2014 AND COR 2:2015)
    I.S. ISO/IEC 27002:2013 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
    ISO/IEC/IEEE 23026:2015 Systems and software engineering — Engineering and management of websites for systems, software, and services information
    ISO/TR 14639-2:2014 Health informatics Capacity-based eHealth architecture roadmap Part 2: Architectural components and maturity model
    CEI EN 80001-1 : 2016 APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
    CEI UNI ISO/IEC 27002 : 2014 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
    UNE-ISO/IEC TR 20000-3:2011 IN Information technology. Service management. Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    UNI CEI ISO/IEC 20000-2 : 2010 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
    ISO/IEC 29147:2014 Information technology Security techniques Vulnerability disclosure
    UNI EN ISO 22301 : 2014 SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS
    ISO/IEC 30105-1:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
    IEC TR 80001-2-2:2012 Application of risk management for IT-networks incorporating medical devices - Part 2-2: Guidance for the disclosure and communication of medical device security needs, risks and controls
    IEC 80001-1:2010 Application of risk management for IT-networks incorporating medical devices - Part 1: Roles, responsibilities and activities
    ISO 22301:2012 Societal security Business continuity management systems Requirements
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    UNE-EN ISO 22301:2015 Societal security - Business continuity management systems - Requirements (ISO 22301:2012)
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    EN ISO/IEC 27000:2017 Information technology - Security techniques - Information security management systems - Overview and vocabulary (ISO/IEC 27000:2016)
    EN ISO/IEC 27002:2017 Information technology - Security techniques - Code of practice for information security controls (ISO/IEC 27002:2013 including Cor 1:2014 and Cor 2:2015)
    EN ISO 22301:2014 Societal security - Business continuity management systems - Requirements (ISO 22301:2012)
    ISO/IEC TR 33014:2013 Information technology Process assessment Guide for process improvement
    I.S. EN ISO 19011:2011 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
    PD ISO/IEC TR 29110-1:2016 Systems and software engineering. Lifecycle profiles for Very Small Entities (VSEs) Overview
    AAMI IEC TIR 80001-2-2 : 2012 APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 2-2: GUIDANCE FOR THE DISCLOSURE AND COMMUNICATION OF MEDICAL DEVICE SECURITY NEEDS, RISKS AND CONTROLS
    ISO/IEC TR 20000-9:2015 Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
    PD CEN ISO/TS 17444-1:2012 Electronic fee collection. Charging performance Metrics
    BS ISO/IEC 27036-3:2013 Information technology. Security techniques. Information security for supplier relationships Guidelines for information and communication technology supply chain security
    ABS 0253 : 2016 GUIDE FOR SOFTWARE SYSTEMS VERIFICATION ABS CYBERSAFETY[TM] VOLUME 4
    CEI UNI ISO/IEC 20000-2 : 2011 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
    PD ISO/IEC TR 20000-11:2015 Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
    CAN/CSA-ISO/IEC TR 29110-1:18 Systems and software engineering — Lifecycle profiles for Very Small Entities (VSEs) — Part 1: Overview (Adopted ISO/IEC TR 29110-1:2016, second edition, 2016-06-15)
    BS ISO/IEC/IEEE 23026:2015 Systems and software engineering. Engineering and management of websites for systems, software, and services information
    16/30338037 DC : 0 BS ISO/IEC 30754 - INFORMATION TECHNOLOGY - SOFTWARE TRUSTWORTHINESS - GOVERNANCE AND MANAGEMENT - SPECIFICATION
    CSA ISO/IEC 24762 : 2008 : R2013 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
    14/30255584 DC : 0 BS ISO 5127 - INFORMATION AND DOCUMENTATION - FOUNDATION AND VOCABULARY
    BS ISO/IEC 30105-2:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)
    PD ISO/IEC TR 20000-9:2015 Information technology. Service management Guidance on the application of ISO/IEC 20000-1 to cloud services
    CSA ISO/IEC 27000 : 2018 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
    BS ISO/IEC 30105-4:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Terms and concepts
    ISO/IEC TR 20000-3:2009 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 20000-6:2017 Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
    PD ISO/IEC TS 33072:2016 Information technology. Process assessment. Process capability assessment model for information security management
    ISO/IEC 17788:2014 Information technology — Cloud computing — Overview and vocabulary
    ISO/IEC TR 20000-12:2016 Information technology Service management Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC
    PD ISO/TR 14639-2:2014 Health informatics. Capacity-based eHealth architecture roadmap Architectural components and maturity model
    PD ISO/IEC TR 20000-10:2015 Information technology. Service management Concepts and terminology
    CAN/CSA-ISO/IEC 30105-1:18 Information technology — IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) (Adopted ISO/IEC 30105-1:2016, first edition, 2016-11-15)
    11/30207802 DC : 0 BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
    13/30277600 DC : 0 BS ISO 37500 - GUIDANCE ON OUTSOURCING
    BS ISO/IEC 27013:2015 Information technology. Security techniques. Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    CAN/CSA-ISO/IEC TR 20000-12:18 Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC (Adopted ISO/IEC TR 20000-12:2016, first edition, 2016-10-01)
    ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
    S.R. CEN ISO/TS 17444-1:2017 ELECTRONIC FEE COLLECTION - CHARGING PERFORMANCE - PART 1: METRICS (ISO/TS 17444-1:2017)
    ISO/IEC 30105-2:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 2: Process assessment model (PAM)
    UNI EN ISO 19011 : 2012 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
    UNI CEI ISO/IEC 27002 : 2014 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
    ABS 0251 : 2016 CYBERSECURITY IMPLEMENTATION FOR THE MARINE AND OFFSHORE INDUSTRIES - CYBERSAFETY[TM] VOLUME 2
    UNE-EN ISO 19011:2012 Guidelines for auditing management systems (ISO 19011:2011)
    ISO/IEC 16350:2015 Information technology Systems and software engineering Application management
    CEN ISO/TS 17427:2014 Intelligent transport systems - Cooperative systems - Roles and responsibilities in the context of cooperative ITS based on architecture(s) for cooperative systems (ISO/TS 17427:2014)
    EN 80001-1:2011 Application of risk management for IT-networks incorporating medical devices - Part 1: Roles, responsibilities and activities

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
    ISO 31000:2009 Risk management Principles and guidelines
    ISO/IEC/IEEE 24765:2017 Systems and software engineering — Vocabulary
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
    ISO/IEC 19770-1:2012 Information technology Software asset management Part 1: Processes and tiered assessment of conformance
    ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
    ISO/IEC TR 20000-3:2009 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/IEC 27005:2011 Information technology Security techniques Information security risk management
    AS ISO/IEC 17788:2020 Information technology - Cloud computing - Overview and vocabulary
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
    AS ISO/IEC/IEEE 12207:2019 Systems and software engineering - Software life cycle processes
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective