ISO/IEC 30105-4:2022
Current
The latest, up-to-date edition.
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Key concepts
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
17-11-2022
The ISO/IEC30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.
This document:
— covers IT enabled business processes that are outsourced;
— is not intended to cover IT services but includes similar, relevant process for completeness;
— is applicable to the service provider, not to the customer;
— is applicable to all lifecycle processes of ITES-BPO;
— details the lifecycle of ITES-BPO and the relationship between ISO/IEC30105-1, ISO/IEC30105-2, ISO/IEC30105-3, ISO/IEC30105-5 and other relevant International Standards.
Important note : Users cannot be edited or removed once added to your Multi user PDF.Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.