ISO/IEC TR 20000-10:2013
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Information technology Service management Part 10: Concepts and terminology
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
21-09-2018
English, French
30-10-2013
Important note : Users cannot be edited or removed once added to your Multi user PDF.
ISO/IEC TR 20000-10:2013 provides an overview of the concepts and the terminology of ISO/IEC 20000. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts. ISO/IEC TR 20000-10:2013 is intended to become the authoritative source for definitions used in all the parts of ISO/IEC 20000. Terms defined in ISO/IEC TR 20000-10:2013 will be removed from other published parts of ISO/IEC 20000 as they are updated.
ISO/IEC TR 20000-10:2013 identifies other documents that have relationships with ISO/IEC 20000-1:2011 and identifies common areas with related International Standards to aid the use and integration of multiple International Standards in organizations.
ISO/IEC TR 20000-10:2013 can be used by any organization or individual involved in the planning, design, transition, delivery and improvement of services using ISO/IEC 20000. More specifically, it:
- defines the terms used in ISO/IEC 20000;
- promotes cohesion between the parts of ISO/IEC 20000 by explaining the concepts and terminology used across all parts;
- contributes to the understanding of ISO/IEC 20000 by clarifying the relationships between all the parts;
- clarifies the possible interfaces and integration between the service provider's SMS and other management systems;
- provides an overview of other International Standards which can be used in combination with ISO/IEC 20000;
- identifies common areas between ISO/IEC 20000-1 and other International Standards.
ISO/IEC TR 20000-10:2013 describes the core concepts of ISO/IEC 20000, identifying how the different parts interact to support ISO/IEC 20000-1:2011. It also describes the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. ISO/IEC TR 20000-10:2013 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
| DocumentType |
Standard
|
| Pages |
20
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| SA/SNZ TR ISO/IEC 20000.10:2014 | Identical |
| PD ISO/IEC TR 20000-10:2013 | Identical |
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