ISO/IEC TR 20000-7:2019
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Information technology Service management Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
17-06-2022
English
16-07-2019
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This document provides guidance on the integrated implementation of a service management system (SMS) as specified in ISO/IEC 20000-1 with a quality management system (QMS) as specified in ISO 9001 and an information security management system (ISMS) as specified in ISO/IEC 27001. It is aimed at those organizations that are intending to either:
a) implement ISO 9001 when ISO/IEC 20000-1 is already implemented, or vice versa;
b) implement ISO/IEC 27001 when ISO/IEC 20000-1 is already implemented, or vice versa;
c) implement both ISO 9001 and ISO/IEC 20000-1 together, or implement both ISO/IEC 27001 and ISO/IEC 20000-1 together;
d) implement ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001 together; or
e) integrate existing management systems based on ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001.
In practice, an SMS, QMS or ISMS can also be integrated with other management system standards (MSS), such as ISO 22301 or ISO 55001.
Clause 4 provides an introduction to ISO/IEC 20000-1, the HLS of MSS specified in ISO/IEC Directives Part 1 and considerations for the integration of an MSS.
Clause 5 provides an introduction to ISO 9001, commonalities and differences with ISO/IEC 20000-1 and considerations for the integration of an SMS with a QMS.
Clause 6 provides an introduction to ISO/IEC 27001, commonalities and differences with ISO/IEC 20000-1 and considerations for the integration of an SMS with an ISMS.
Clause 7 looks at considerations for the integration of an SMS, a QMS, and an ISMS.
This document also provides correlation information for the terms and definitions of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001 in Annex A. Correlation of the clauses of ISO/IEC 20000-1 with ISO 9001 is shown in Annex B. Correlation of the clauses of ISO/IEC 20000-1 with ISO/IEC 27001 is shown in Annex C.
| DocumentType |
Standard
|
| Pages |
57
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| Standards | Relationship |
| CSA ISO/IEC TR 20000-7:20 | Identical |
| PD ISO/IEC TR 20000-7:2019 | Identical |
| AS/NZS ISO/IEC 20000.3:2020 | Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1 |
| AS/NZS ISO/IEC 20000.2:2020 | Information technology - Service management Guidance on the application of service management systems |
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