JEDEC JEP132:1998(R2007)

This document is applicable to any manufacturing or service process (e.g., customer service, human resources, planning). It may be conducted on part of a process or on an entire process. While many approaches to process characterization exist, this document is provided as a guideline for analyzing a process. The tools and techniques presented within this guideline are not necessarily the only ones that may be used to gain an understanding of a process. A general flow of characterization is presented, along with guidelines for documenting, training, self assessment, and organizational responsibilities.This document provides a general methodology for the characterization of processes to achieve ongoing tangible and measurable performance improvements.