JIS Q 9004:2000

This Standard provides guidelines beyond the requirements given in JIS Q 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to JIS Q 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization. This Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties. This Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of JIS Q 9001.