Introduction1 Scope2 References3 Terms and definitions 3.1 ergonomics/human factors 3.2 accessible design 3.3 assistive technology/assistive device 3.4 impairment 3.5 activity limitation 3.6 user 3.7 usability 3.8 alternative format 3.9 working dog4 General considerations5 Using this Guide6 Developing standards - Issues to consider during the standards development process7 Tables of factors to consider to ensure standards provide for accessible design 7.1 Introduction 7.2 Purpose of Tables 7.3 Using the Tables8 Factors to consider 8.1 General 8.2 Alternative format 8.3 Location and layout of information and controls and positioning of handles 8.4 Lighting levels and glare 8.5 Colour and contrast 8.6 Size and style of font and symbols in information, warnings and labeling of controls 8.7 Clear language in written or spoken information 8.8 Graphical symbols and illustrations 8.9 Loudness and pitch of non-spoken communication 8.10 Slow pace of information presentation 8.11 Distinctive form of product, control or packaging 8.12 Ease of handling 8.13 Expiration date marking 8.14 Contents labeling and warning of allergens 8.15 Surface temperature 8.16 Accessible routes