NBN ISO 10003 : 2014
Current
Current
The latest, up-to-date edition.
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
Published date
07-07-2014
Publisher
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Gives guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
| DevelopmentNote |
Dutch edition issued in July 2014. (08/2014)
|
| DocumentType |
Standard
|
| PublisherName |
Belgian Standards
|
| Status |
Current
|
| Standards | Relationship |
| ISO 10003:2007 | Identical |
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