Postal services - Quality of service - Complaints handling principles

Available format(s)

Hardcopy

Language(s)

English

Published date

01-09-2019

Publisher

Netherlands Standards

€104.40

Excluding VAT

NEN-EN 14012 specifies complaints-handling principles related to domestic and international postal services.

Standards	Relationship
EN 14012:2019	Identical

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NEN EN 14012:2019