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POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
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Published date: 12-01-2013
Publisher: Netherlands Standards
ForewordIntroduction1 Scope2 Normative references3 Terms and definitions4 Methodology 4.1 General 4.2 Calculation and presentation of transit time 4.3 Service performance indicators5 Real mail studies6 Geographical stratification7 Estimation of transit time 7.1 General 7.2 Accuracy8 Test mail characteristics9 Report10 Quality control and auditingBibliography
Defines methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators.
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