NEN EN 15038 : 2006

Foreword
Introduction
1 Scope
2 Terms and Definitions
3 Basic requirements
  3.1 General
  3.2 Human resources
      3.2.1 Human resources management
      3.2.2 Professional competences of translators
      3.2.3 Professional competences of revisers
      3.2.4 Professional competences of reviewers
      3.2.5 Continuing professional development
  3.3 Technical resources
  3.4 Quality management system
  3.5 Project management
4 Client-TSP relationship
  4.1 General
  4.2 Enquiry and feasibility
  4.3 Quotation
  4.4 Client-TSP agreement
  4.5 Handling of project-related client information
  4.6 Project conclusion
5 Procedures in translation services
  5.1 General
  5.2 Managing translation projects
  5.3 Preparation
      5.3.1 Administrative aspects
      5.3.2 Technical aspects
      5.3.3 Linguistic aspects
  5.4 Translation process
      5.4.1 Translation
      5.4.2 Checking
      5.4.3 Revision
      5.4.4 Review
      5.4.5 Proofreading
      5.4.6 Final verification
6 Added value services
Annex A (informative) Project registration details
Annex B (informative) Technical pre-translation processing
Annex C (informative) Source text analysis
Annex D (informative) Style guide
Annex E (informative) Non-exhaustive list of added value
                      services
Bibliography

Specifies the requirements for the translation service provider (TSP) with regard to human and technical resources, quality and project management, the contractual framework, and service procedures.