NEN EN 45012 : 1998

Section 1: General
1.1 Scope
1.1 References
1.3 Definitions
Section 2: Requirements for certification/registration
bodies
2.1 Certification/registration body
      2.1.1 General provisions
      2.1.2 Organization
      2.1.3 Subcontracting
      2.1.4 Quality system
      2.1.5 Conditions for granting, maintaining, extending
      2.1.6 Internal audits and management reviews
      2.1.7 Documentation
      2.1.8 Records
      2.1.9 Confidentiality
2.2 Certification/registration
      2.2.1 General
      2.2.2 Qualification criteria for auditors and
              technical experts
      2.2.3 Selection procedure
      2.2.4 Contracting of assessment personnel
      2.2.5 Assessment personnel records
      2.2.6 Procedures for audit teams
2.3 Changes in the certification/registration requirements
2.4 Appeals, complaints and disputes
Section 3: Requirements for certification/registration
3.1 Application for certification/registration
      3.1.1 Information on the procedure
      3.1.2 The application
3.2 Preparation for assessment
3.3 Assessment
3.4 Assessment report
3.5 Decision on certification/registration
3.6 Surveillance and reassessment procedures
3.7 Use of certificates and logos
3.8 Access to records of complaints to suppliers
Annex ZA (normative) Normative references to international
publications with their relevant European publications

Defines general requirements for a third-party body operating quality system certification/registration to meet for recognition as competent and reliable in the operating of quality system certification/registration.