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NEN EN ISO 18295-1 : 2017
Current
Current
The latest, up-to-date edition.
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CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES
Published date
29-08-2017
Publisher
Defines a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
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