NEN EN ISO 19011 : 2011

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Principles of auditing
5 Managing an audit programme
  5.1 General
  5.2 Audit programme objectives and extent
  5.3 Audit programme responsibilities, resources and
      procedures
  5.4 Audit programme implementation
  5.5 Audit programme records
  5.6 Audit programme monitoring and reviewing
6 Audit activities
  6.1 General
  6.2 Initiating the audit
  6.3 Conducting document review
  6.4 Preparing for the on-site audit activities
  6.5 Conducting on-site audit activities
  6.6 Preparing, approving and distributing the audit report
      6.6.1 Preparing the audit report
      6.6.2 approving and distributing the audit report
  6.7 Completing the audit
  6.8 Conducting audit follow-up
7 Competence and evaluation of auditors
  7.1 General
  7.2 Personal attributes
  7.3 Knowledge and skills
  7.4 Education, work experience, auditor training and
      audit experience
  7.5 Maintenance and improvement of competence
  7.6 Auditor evaluation

Specifies guidance on the principles of auditing, managing audit programmes, conducting quality management system audits and environmental management system audits.