• NEN ISO 10003 : 2007

    Current The latest, up-to-date edition.

    QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS

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    Published date:  12-01-2013

    Publisher:  Netherlands Standards

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    Abstract - (Show below) - (Hide below)

    Provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.

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    Document Type Standard
    Publisher Netherlands Standards
    Status Current
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