NEN ISO 10004 : 2012
Current
Current
The latest, up-to-date edition.
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
Published date
12-01-2013
Publisher
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Gives guidance in defining and implementing processes to monitor and measure customer satisfaction.
| DevelopmentNote |
Supersedes NEN NPR ISO/TS 10004. (10/2012)
|
| DocumentType |
Standard
|
| PublisherName |
Netherlands Standards
|
| Status |
Current
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 10004:2012 | Identical |
Summarise
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