NF EN ISO 18295-2 : 2017
Current
Current
The latest, up-to-date edition.
CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES
Published date
28-06-2016
Publisher
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| DevelopmentNote |
Indice de classement: X50-717-2. PR NF EN ISO 18295-2 June 2016. (06/2016) Supersedes NF EN 15838. (09/2017)
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| DocumentType |
Standard
|
| PublisherName |
Association Francaise de Normalisation
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| Status |
Current
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| Supersedes |
| Standards | Relationship |
| EN ISO 18295-2:2017 | Identical |
| ISO 18295-2:2017 | Identical |
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