Foreword
Introduction
1 Scope
2 Normative references
3 Definitions, symbols and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Dialogue design principles
4.1 Suitable for the task
4.2 Self descriptive
4.3 Consistent
4.4 Conforms with user expectations
4.5 Controllable
4.6 Error tolerant/forgiving
4.7 Individual adaptation
4.8 Access on equal terms
4.9 Privacy and confidentiality at the user
interface
4.10 Usability testing
5 User interface design principles
5.1 User instructions
5.2 Single handed operation
5.3 Feedback
5.4 Timing of operations
5.5 Error messages
5.6 Cancellation of operation
5.7 Provision of charges
5.8 Receipts
5.9 Card capture
5.10 Exiting the system
6 Functions to be represented by symbols
7 Testing for conformance with this standard
Annex A (informative) Bibliography