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QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
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Withdrawn date: 01-03-2019
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Published date: 18-11-2014
Publisher: Norwegian Standards (Norges Standardiseringsforbund)
Gives guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
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