Foreword
Introduction
1 Scope
2 Normative and informative references
2.1 Normative references
2.2 Informative references
3 Terms and definitions
4 Requirements
4.1 Policy
4.2 Sourcing
4.3 Quality control
4.3.1 General
4.3.2 Sampling and testing of product
4.3.3 Handling, storage and transportation
4.3.4 Management review
4.3.5 Record keeping
4.4 Customer interface
4.4.1 General
4.4.2 Packaging
4.4.3 Delivery
4.4.4 Complaints and feedback
Annex A (normative) - Firewood
Annex B (normative) - Wood pellets and wood briquettes
Annex C (normative) - Wood chips