PD CEN/TR 16894:2015
Current
The latest, up-to-date edition.
Postal services. Quality of delivery: Reforwarding
Hardcopy , PDF
English
30-09-2015
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European foreword
Introduction
1 Scope
2 Symbols and abbreviations
3 Service characteristics
4 Test items
5 Test customers
6 Performance indicator
7 Sample design
8 Report
9 Scalability
Bibliography
Defines methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators.
| Committee |
SVS/4
|
| DocumentType |
Standard
|
| Pages |
16
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a defined stretch of time to an address that deviates from the one presented on the postal items that are to be delivered to them.
It is not the purpose of this standard to measure the POs performance in a way that provides direct comparison of postal service providers.
| Standards | Relationship |
| CEN/TR 16894:2015 | Identical |
| EN 13850:2012 | Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail |
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