PD ISO/IEC TR 22446:2017

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Continual performance improvement of IT enabled services
5 Lifecycle reliability improvement (LCRI) method
6 Continual performance improvement repository (CPIR)
7 Improvement to the ISO/IEC 20000 series processes
Bibliography

Defines a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.

This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC20000 series.

This process ensures successful deployment and service performance criteria fulfilment.

This process is based on a predictive performance evaluation method and a related repository.

This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC20000‑1 .

This document does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.

This document does not offer techniques for implementing the continual performance improvement process.