Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Introduction to ISO 9001 and ISO/IEC 20000-1
6 Management system requirements in ISO 9001
related to ISO/IEC 20000-1
7 Management system requirements in ISO/IEC 20000-1
and not in ISO 9001
Annex A (informative) - Comparison of requirements
between ISO 9001:2008 and ISO/IEC 20000-1:2011
Annex B (informative) - Comparison of requirements between
ISO/IEC 20000-1:2011 and ISO 9001:2008
Annex C (informative) - Integration of ISO 9001:2008 and
ISO/IEC 20000-1:2011
Bibliography