1 Scope
2 Conformance
3 Normative References
4 Terms and definitions
4.1 Context of use
4.2 Goal
4.3 Task
5 Symbols and abbreviated terms
6 Use of software quality metrics
7 How to read and use the metrics tables
8 Metrics Tables
8.1 Effectiveness metrics
8.2 Productivity metrics
8.3 Safety metrics
8.4 Satisfaction metrics
Annex A (Informative) Considerations when using metrics
A.1 Interpretation of measures
A.2 Validation of metrics
A.3 Use of metrics for estimation (judgement) and
prediction (forecast)
A.4 Detecting deviations and anomalies in quality
problem prone components
A.5 Displaying measurement results
Annex B (Informative) Use of Quality in Use, External &
Internal Metrics (Framework Example)
B.1 Introduction
B.2 Overview of development and quality process
B.3 Quality Approach Steps
Annex C (Informative) Detailed explanation of metric scale
types and measurement types
C.1 Metric scale types
C.2 Measurement Types
Annex D (Informative) Term(s)
D.1 Definitions
Annex E (Informative) Quality in use evaluation process
E.1 Establish evaluation requirements
E.2 Specify the evaluation
E.3 Design the evaluation
E.4 Execute the evaluation
Annex F (Informative) Common Industry Format for Quality
in Use Test Reports
F.1 Purpose and Objectives
F.2 Report Format Description
F.3 References
Annex G (Informative) Common Industry Format Usability
Test Example
G.1 Introduction
G.2 Method
G.3 Results
G.4 Appendix A - Participant Instructions