Information technology. Process assessment. Process reference model for service management

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

09-06-2020

Publisher

British Standards Institution

This document defines a process reference model for the domain of service management.

Committee	IST/15
DocumentType	Standard
ISBN	9780539056570
Pages	82
PublisherName	British Standards Institution
Status	Current

This document defines a process reference model for the domain of service management.

The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.

The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

Standards	Relationship
ISO/IEC TS 33054:2020	Identical

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PD ISO/IEC TS 33054:2020

Information technology. Process assessment. Process reference model for service management

Abstract

General Product Information

Scope

International Equivalents

Category

Subcategory