PD ISO/TR 20983:2003

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Relationships with other indicators
  4.1 The networked environment
  4.2 Categories of performance indicators
  4.3 The relevance of ISO 11620 to electronic
      library services
      4.3.1 Indicators that apply equally to
            traditional and electronic library
            services
      4.3.2 Indicators that apply only to traditional
            library services
      4.3.3 Indicators for traditional library services
            where analogous indicators can be found for
            electronic library services
5 Use of performance indicators
  5.1 Purposes
  5.2 Selection of performance indicators
  5.3 Limitations
      5.3.1 Measuring the impact of electronic library
            services
      5.3.2 Degree of accuracy
      5.3.3 Comparability of performance indicator data
      5.3.4 Indicators of temporary importance
Annex A - List of performance indicators for electronic
          library services
Annex B - Descriptions of performance indicators
Bibliography
Alphabetical index

Applicable to all types of libraries in all countries. Limitations on the applicability of individual performance indicators are listed in the scope clause of the description of each indicator.