S.R. CEN ISO/TR 9241-810:2022

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Report contents and structure
6 Concepts
7 Categories of human-RIA system issues
8 Ergonomics and RIA systems
9 Areas of RIA systems addressed by ergonomics standards
10 Changes in ergonomics standards required to better address RIA system technology
Annex A (informative) Human-RIA system issues
Annex B (informative) Examples/case studies of ergonomics issues for RIA systems
Annex C (informative) Development of ergonomics
Annex D (informative) Changes required to ergonomics standards
Annex E (informative) Approach followed to develop this report
Bibliography

This document addresses: — physically embodied RIA systems, such as robots and autonomous vehicles with which users will physically interact; — systems embedded within the physical environment with which users do not consciously interact, but which collect data and/or modify the environment within which people live or work such as smart building and, mood-detection; — intelligent software tools and agents with which users actively interact through some form of user interface; — intelligent software agents which act without active user input to modify or tailor the systems to the user's behaviour, task or some other purpose, including providing context specific content/ information, tailoring adverts to a user based on information about them, user interfaces that adapt to the cognitive or physiological state, "ambient intelligence"; — the effect on users resulting from the combined interaction of several RIA systems such as conflicting behaviours between the RIA systems under the same circumstances; — the complex system-of-systems and sociotechnical impacts of the use of RIA systems, particularly on society and government.