• S.R. CEN/TR 16706:2014

    Current The latest, up-to-date edition.

    POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF INCORRECT DELIVERY - FEASIBILITY REPORT

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2014

    Publisher:  National Standards Authority of Ireland

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    1 Scope
    2 Normative References
    3 Summary of Feasibility Study
    4 Feasibility Study
    Annex A (informative) - Measurement of wrong delivery and
            correct notification

    Abstract - (Show below) - (Hide below)

    Gives the results of a feasibility study to determine whether a European Standard for the measurement of incorrect delivery could be developed.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    CEN/TS 14773:2004 Postal services - Quality of service - Measurement of loss and substantial delay in priority and first class single piece mail using a survey of test letters
    EN 14012:2008 Postal services - Quality of service - Complaints handling principles
    CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services
    CEN/TR 15735:2008 Postal services - Quality of service - Distance to access points
    ENV 13712 : DRAFT 2000 POSTAL SERVICES - FORMS - HARMONISED VOCABULARY
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