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    S.R. CEN/TS 16118:2012

    Current The latest, up-to-date edition.

    SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2012

    Publisher:  National Standards Authority of Ireland

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Terms and definitions
    3 Transparency of the services offered
    4 Services
    5 Requirements for service coordinators and staffing
    6 Housing
    7 Requirements for the main provider
    8 Contractual requirements
    9 Quality
    Annex A (normative) - Catalogue of optional services
    Annex B (informative) - Recommendations for
            contents of questionnaire
    Bibliography

    Abstract - (Show below) - (Hide below)

    Pertains to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
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