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    S.R. CEN/TS 16880:2015

    Current The latest, up-to-date edition.

    SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2015

    Publisher:  National Standards Authority of Ireland

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    Table of Contents - (Show below) - (Hide below)

    National Foreword
    European foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Relevance and benefits of service excellence
    5 Principles of service excellence
    6 Service excellence model
    7 Elements of the service excellence model
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    DIN SPEC 77224:2011-07 Achieving Customer Delight Through Service Excellence
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
    ISO 9001:2015 Quality management systems — Requirements
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