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SAE JA 1006 : 2012

Current

Current

The latest, up-to-date edition.

SOFTWARE SUPPORT CONCEPT

Published date

07-05-2012

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1 Scope
2 References
    2.1 Applicable Publications
          2.1.1 SAE Publications
          2.1.2 Other Publications
3 Software Support Concept
    3.1 Support Profile
    3.2 Support Functions
    3.3 Support Classes
4 Software Support Profile
    4.1 Software Support Level
          4.1.1 Organization/Field Level
          4.1.2 Intermediate Level
          4.1.3 Depot Level
          4.1.4 Vendor Level
    4.2 Software Support Agents
          4.2.1 Customer - Buyers and Users
          4.2.2 Supplier - Supporters and Vendors
          4.2.3 Shared Support Resources
    4.3 Software Support Scenarios
5 Software Support Functions
    5.1 Operational Support
          5.1.1 Software Loading/Installation
          5.1.2 Software Recovery
          5.1.3 Software Problem Reporting
          5.1.4 Software Delivery
          5.1.5 Operational Configuration Control
    5.2 Logistics Management Control
          5.2.1 Problem Reporting, Corrective Action, and
                  System Effectiveness Evaluation
          5.2.2 System/Software Configuration Control
          5.2.3 Delivery, Installation, and Checkout
          5.2.4 User Support
    5.3 Modification Support
          5.3.1 Problem Investigation and Change Analysis
          5.3.2 Change Implementation
          5.3.3 Change Release
          5.3.4 Configuration Control
          5.3.5 Other Modification-Related Tasks
6 Software Support Classes
    6.1 Process Characteristics
    6.2 Product Characteristics
          6.2.1 System Interface
          6.2.2 Inherent Quality
          6.2.3 OTS Product Supportability Characteristics
    6.3 Environment Characteristics
          6.3.1 Personnel
          6.3.2 Support Systems
          6.3.3 Facilities
7 Notes
    7.1 Key Words
Appendix A Template for a Typical Software Support
             Concept
Figure 1 Software Support Concept

This SAE Recommended Practice provides a framework for the establishment of a software support concept related to the support and supportability of both custom-developed and Off-the-Shelf (OTS) software.

Committee
G-41
DocumentType
Standard
PublisherName
SAE International
Status
Current

SAE JA 1003 : 2012 SOFTWARE RELIABILITY PROGRAM IMPLEMENTATION GUIDE
ARMP-9 : 2009 GUIDE TO THE MANAGEMENT OF SOFTWARE R&M
SAE JA 1005 : 2012 SOFTWARE SUPPORTABILITY PROGRAM IMPLEMENTATION GUIDE
SAE JA 1004 : 2012 SOFTWARE SUPPORTABILITY PROGRAM STANDARD

MIL-HDBK-1467 Base Document:1997 Acquisition of Software Environments and Support Software
MIL-HDBK-502 Revision A:2013 Product Support Analysis
SAE JA 1005 : 2012 SOFTWARE SUPPORTABILITY PROGRAM IMPLEMENTATION GUIDE
SAE AIR 5121 : 2012 SOFTWARE SUPPORTABILITY - AN OVERVIEW
MIL-PRF-49506 Base Document:1996 LOGISTICS MANAGEMENT INFORMATION
IEEE 1219-1998 IEEE Standard for Software Maintenance
SAE JA 1004 : 2012 SOFTWARE SUPPORTABILITY PROGRAM STANDARD
DEFSTAN 00-60(PT3)/2(1998) : 1998 INTEGRATED LOGISTIC SUPPORT - PART 3: GUIDANCE FOR APPLICATION SOFTWARE SUPPORT

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