SAE JA 1006 : 2012
Current
The latest, up-to-date edition.
1 Scope
2 References
2.1 Applicable Publications
2.1.1 SAE Publications
2.1.2 Other Publications
3 Software Support Concept
3.1 Support Profile
3.2 Support Functions
3.3 Support Classes
4 Software Support Profile
4.1 Software Support Level
4.1.1 Organization/Field Level
4.1.2 Intermediate Level
4.1.3 Depot Level
4.1.4 Vendor Level
4.2 Software Support Agents
4.2.1 Customer - Buyers and Users
4.2.2 Supplier - Supporters and Vendors
4.2.3 Shared Support Resources
4.3 Software Support Scenarios
5 Software Support Functions
5.1 Operational Support
5.1.1 Software Loading/Installation
5.1.2 Software Recovery
5.1.3 Software Problem Reporting
5.1.4 Software Delivery
5.1.5 Operational Configuration Control
5.2 Logistics Management Control
5.2.1 Problem Reporting, Corrective Action, and
System Effectiveness Evaluation
5.2.2 System/Software Configuration Control
5.2.3 Delivery, Installation, and Checkout
5.2.4 User Support
5.3 Modification Support
5.3.1 Problem Investigation and Change Analysis
5.3.2 Change Implementation
5.3.3 Change Release
5.3.4 Configuration Control
5.3.5 Other Modification-Related Tasks
6 Software Support Classes
6.1 Process Characteristics
6.2 Product Characteristics
6.2.1 System Interface
6.2.2 Inherent Quality
6.2.3 OTS Product Supportability Characteristics
6.3 Environment Characteristics
6.3.1 Personnel
6.3.2 Support Systems
6.3.3 Facilities
7 Notes
7.1 Key Words
Appendix A Template for a Typical Software Support
Concept
Figure 1 Software Support Concept
This SAE Recommended Practice provides a framework for the establishment of a software support concept related to the support and supportability of both custom-developed and Off-the-Shelf (OTS) software.
Committee |
G-41
|
DocumentType |
Standard
|
PublisherName |
SAE International
|
Status |
Current
|
SAE JA 1003 : 2012 | SOFTWARE RELIABILITY PROGRAM IMPLEMENTATION GUIDE |
ARMP-9 : 2009 | GUIDE TO THE MANAGEMENT OF SOFTWARE R&M |
SAE JA 1005 : 2012 | SOFTWARE SUPPORTABILITY PROGRAM IMPLEMENTATION GUIDE |
SAE JA 1004 : 2012 | SOFTWARE SUPPORTABILITY PROGRAM STANDARD |
MIL-HDBK-1467 Base Document:1997 | Acquisition of Software Environments and Support Software |
MIL-HDBK-502 Revision A:2013 | Product Support Analysis |
SAE JA 1005 : 2012 | SOFTWARE SUPPORTABILITY PROGRAM IMPLEMENTATION GUIDE |
SAE AIR 5121 : 2012 | SOFTWARE SUPPORTABILITY - AN OVERVIEW |
MIL-PRF-49506 Base Document:1996 | LOGISTICS MANAGEMENT INFORMATION |
IEEE 1219-1998 | IEEE Standard for Software Maintenance |
SAE JA 1004 : 2012 | SOFTWARE SUPPORTABILITY PROGRAM STANDARD |
DEFSTAN 00-60(PT3)/2(1998) : 1998 | INTEGRATED LOGISTIC SUPPORT - PART 3: GUIDANCE FOR APPLICATION SOFTWARE SUPPORT |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.