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INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
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Superseded date: 11-10-2023
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Published date: 23-11-2012
Publisher: South African Bureau of Standards
Gives guidance on the application of an SMS based on ISO/IEC 20000-1 (published in South Africa as an identical adoption under the designation SANS 20000-1).
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