SN EN ISO 18295-2 : 2017
Current
Current
The latest, up-to-date edition.
CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)
Available format(s)
Hardcopy
Published date
01-12-2017
Publisher
Important note : Users cannot be edited or removed once added to your Multi user PDF.ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC).
| Committee |
INB/NK 501
|
| DevelopmentNote |
Supersedes SN EN 15838. (03/2018)
|
| DocumentType |
Standard
|
| Pages |
0
|
| PublisherName |
Swiss Standards
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO 18295-2:2017 | Identical |
| EN ISO 18295-2:2017 | Identical |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.