SN EN ISO 18295-2 : 2017
Current
Current
The latest, up-to-date edition.
CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)
Available format(s)
Hardcopy
Published date
01-12-2017
Publisher
ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC).
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