SS-EN ISO 18295-1:2017
Current
Current
The latest, up-to-date edition.
Customer Contact Center - Part 1: Customer Contact Center Requirements
Available format(s)
Hardcopy
Language(s)
English
Published date
08-11-2017
Publisher
€148.48
Excluding VAT
This specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
| Committee |
503
|
| DocumentType |
Standard
|
| Pages |
0
|
| PublisherName |
Standardiserings-Kommissionen I Sverige
|
| Status |
Current
|
| Standards | Relationship |
| EN ISO 18295-1:2017 | Identical |
| ISO 18295-1:2017 | Identical |
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