TR 102 274 : 1.1.2

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Purpose and context of report
  4.1 Real-time person-to-person communication services and
      issues
  4.2 Background work
  4.3 Scope of the guidelines
  4.4 Relationship with other standards' work
5 Guidelines
  5.1 Real-time text
  5.2 Audio telephony and audio conferencing
  5.3 Avatar telephony
  5.4 Videoconferencing
  5.5 Multimedia conferencing
6 Conclusions and recommendations for future work
  6.1 Guideline approach
  6.2 Interest for potential guideline users
  6.3 Enhancement of the guideline set
  6.4 Enhancement of the guideline presentation
  6.5 Requirement for tutorial support
7 Proforma copyright release text block
Annex A: Review of previous work
      A.1 Guideline methodology
      A.2 Test methodology
Annex B: Guideline user requirements
      B.1 Results of guideline user interviews
Annex C: Overview of intermediate guidelines
      C.1 Purpose
      C.2 Format
Annex D: Derivation of general guidelines from intermediate
         guidelines
      D.1 Summary of derivation process
Annex E: Bibliography
History

Contains initial human factors guidelines developed from the EC IST-1999-11577 project Eye-2-Eye [1]. The guidelines are primarily generated from the empirical results of the Eye-2-Eye project that mainly address business use of communication services.