TR 102 548 : 1.1.1
Current
The latest, up-to-date edition.
HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
Hardcopy , PDF
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Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Background
4.1 The importance of a good ICT user experience for
interoperable services
4.2 ETSI Technical Committee Human Factors (TC HF)
4.3 Interoperability and the ETSI Plugtests[TM] concept
5 An introduction to applicable ETSI TC HF deliverables
5.1 Basic areas
5.2 Mobile communication
5.3 Specific accessibility work
5.4 Personalization, internationalization and user
identification
5.5 Specific application areas
6 A usage life-cycle oriented approach
7 Event planning, organization and overview
7.1 Planning and organization: three trials
7.2 The Plugtest event (April 24-26, 2007)
7.3 Organizational efforts
8 The use case and focus area specifications for the first and
second Plugtest events
8.1 Persona and scenario
8.2 Session 1: Introduction, overview and warm-up
8.3 Session 2: Pre-purchase/subscription
8.4 Session 3: Ownership/use
8.5 Session 4: Re-purchase/subscription
8.6 Session 5: Applications
8.7 Session 6: Debrief workshop, results summary and
conclusions
9 Plugtest
9.1 Day 1: Presentations
9.2 Day 2: Focus area sessions
9.3 Day 3: Accessible mobile and web-based conversational
services
10 Challenges, achievements and lessons learned
10.1 The challenges in running a User Experience
Interoperability event
11 Outcomes, conclusions and recommendations
11.1 Outcomes
11.2 Overall conclusions about and recommendations for future
Human Factors/user experience interoperability events
History
Gives the background, approach, scenarios, test specification and other necessary information for the performance of an ETSI "3G & Mobile Broadband Interoperability Plugtest" event and a summary of the event's results, achievements, outcomes, conclusions and recommendations.
| Committee |
HF
|
| DocumentType |
Standard
|
| Pages |
50
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TR 102 575 : 1.2.1 | HUMAN FACTORS (HF); AN IP-BASED TEXT TELEPHONY SOLUTION KNOWN AS 'RELIABLE RTT' |
| ETR 095 : 20001 | HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES |
| TR 102 133 : 1.1.1 | HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES |
| TR 101 806 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR TELECOMMUNICATION RELAY SERVICES FOR TEXT TELEPHONES |
| ISO 9241-11:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability |
| SR 001 996 : 6.1.1 | HUMAN FACTORS (HF); AN ANNOTATED BIBLIOGRAPHY OF DOCUMENTS DEALING WITH HUMAN FACTORS AND DISABILITY |
| TS 100 900 : 7.2.0 | DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) - ALPHABETS AND LANGUAGE-SPECIFIC INFORMATION |
| TR 102 415 : 1.1.1 | HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS |
| EG 202 048 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS |
| ES 202 076 : 2.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES |
| EG 202 067 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); SYSTEM FRAMEWORK |
| EG 202 132 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
| ES 201 381 : 1.1.1 | HUMAN FACTORS (HF) - TELECOMMUNICATIONS KEYPADS AND KEYBOARDS - TACTILE IDENTIFIERS |
| EG 201 472 : 1.1.1 | HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS |
| EG 202 325 : 1.1.1 | HUMAN FACTORS (HF); USER PROFILE MANAGEMENT |
| ES 202 432 : 1.1.1 | HUMAN FACTORS (HF); ACCESS SYMBOLS FOR USE WITH VIDEO CONTENT AND ICT DEVICES |
| ES 201 275 : 1.1.1 | HUMAN FACTORS (HF) - USER CONTROL PROCEDURES IN BASIC CALL, POINT-TO-POINT CONNECTIONS, FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY |
| EG 202 116 : 1.2.2 | HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL" |
| ETS 300 375 : 20001 | HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY |
| EG 202 417 : 1.1.2 | HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
| EN 301 462 : 1.1.1 | HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR THE DEAF AND HARD OF HEARING PEOPLE |
| ETR 333 : 20002 | HUMAN FACTORS (HF) - TEXT TELEPHONY - BASIC USER REQUIREMENTS AND RECOMMENDATIONS |
| EG 202 320 : 1.2.1 | HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS |
| TR 102 068 : 1.1.3 | HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT |
| EG 202 487 : 1.1.2 | HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH) |
| EG 202 191 : 1.1.1 | HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES |
| ETR 116 : 20001 | HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN |
| EG 202 416 : 1.1.2 | HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
| ETR 070 : 20001 | HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS |
| TS 102 511 : 1.1.1 | HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES |
| EG 202 421 : 1.1.1 | HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS |
| TR 101 767 : 1.1.1 | HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR DEAF AND HARD OF HEARING PEOPLE; DEVELOPMENT AND EVALUATION |
| ES 202 130 : 2.1.2 | HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD |
| EG 202 534 : 1.1.3 | HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES |
| TR 102 202 : 1.1.2 | HUMAN FACTORS (HF); HUMAN FACTORS OF WORK IN CALL CENTRES |
| EG 201 103 : 1.1.1 | HUMAN FACTORS (HF); HUMAN FACTORS ISSUES IN MULTIMEDIA INFORMATION RETRIEVAL SERVICES (MIRS) |
| ISO 20282-1:2006 | Ease of operation of everyday products Part 1: Design requirements for context of use and user characteristics |
| ETR 175 : 20001 | HUMAN FACTORS (HF); USER PROCEDURES FOR MULTIPOINT VIDEOTELEPHONY |
| EG 202 423 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN |
| ETR 297 : 20001 | HUMAN FACTORS (HF) |
| ETR 329 : 20001 | HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS) |
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