TR 102 548 : 1.1.1
Current
The latest, up-to-date edition.
HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
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Foreword
Introduction
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Background
4.1 The importance of a good ICT user experience for
interoperable services
4.2 ETSI Technical Committee Human Factors (TC HF)
4.3 Interoperability and the ETSI Plugtests[TM] concept
5 An introduction to applicable ETSI TC HF deliverables
5.1 Basic areas
5.2 Mobile communication
5.3 Specific accessibility work
5.4 Personalization, internationalization and user
identification
5.5 Specific application areas
6 A usage life-cycle oriented approach
7 Event planning, organization and overview
7.1 Planning and organization: three trials
7.2 The Plugtest event (April 24-26, 2007)
7.3 Organizational efforts
8 The use case and focus area specifications for the first and
second Plugtest events
8.1 Persona and scenario
8.2 Session 1: Introduction, overview and warm-up
8.3 Session 2: Pre-purchase/subscription
8.4 Session 3: Ownership/use
8.5 Session 4: Re-purchase/subscription
8.6 Session 5: Applications
8.7 Session 6: Debrief workshop, results summary and
conclusions
9 Plugtest
9.1 Day 1: Presentations
9.2 Day 2: Focus area sessions
9.3 Day 3: Accessible mobile and web-based conversational
services
10 Challenges, achievements and lessons learned
10.1 The challenges in running a User Experience
Interoperability event
11 Outcomes, conclusions and recommendations
11.1 Outcomes
11.2 Overall conclusions about and recommendations for future
Human Factors/user experience interoperability events
History
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