UNE-EN 15838:2010
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Customer Contact Centres - Requirements for service provision
Available format(s)
Hardcopy , PDF
Language(s)
Spanish, Castilian, English
Published date
02-06-2010
Publisher
Superseded date
28-03-2018
€93.60
Excluding VAT
| Committee |
CTN GET14
|
| DocumentType |
Standard
|
| Pages |
34
|
| PublisherName |
Asociación Española de Normalización
|
| Status |
Superseded
|
| Standards | Relationship |
| EN 15838:2009 | Identical |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO/IEC Guide 37:2012 | Instructions for use of products by consumers |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| EN ISO 6385:2016 | Ergonomics principles in the design of work systems (ISO 6385:2016) |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO 14025:2006 | Environmental labels and declarations — Type III environmental declarations — Principles and procedures |
| ISO 6385:2016 | Ergonomics principles in the design of work systems |
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