UNE-EN 9120:2018

This standard includes EN ISO 9001:20152) quality management system requirements and

specifies additional aviation, space and defence industry requirements, definitions and notes.

It is emphasized that the requirements specified in this standard are complementary (not

alternative) to customer and applicable statutory and regulatory requirements.

If there is a conflict between the requirements of this standard and customer or applicable

statutory or regulatory requirements, the latter shall take precedence.

This International Standard specifies requirements for a quality management system when an

organization:

a) needs to demonstrate its ability to consistently provide products and services that meet customer

and applicable statutory and regulatory requirements; and

b) aims to enhance customer satisfaction through the effective application of the system, including

processes for improvement of the system and the assurance of conformity to customer and

applicable statutory and regulatory requirements.

All the requirements of this International Standard are generic and are intended to be applicable to any

organization, regardless of its type or size or the products and services it provides.

NOTE 1 In this International Standard, the terms product or service only apply to products and services

intended for or required by, a customer.

NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.