UNE-EN IEC 60300-3-14:2024

This document introduces the dependability attribute of supportability (and support) and the

relationship with related dependability attributes of reliability, maintainability and availability.

This standard can be used at any time during an item s life to guide the planning and

implementing of supportability and support activities focused on achieving an intended balance

of performance, cost and risk. These capabilities can be explicit in contractual agreements and

statutory obligations or implicit in commitments to stakeholders. All such activities can be

tailored to the nature of the item and its conditions of use.

Guidance is offered on how supportability and support activities can be applied at any life cycle

stage for newly designed items, existing items available for commercial procurement, or for

items during their operational life.

This standard considers the life cycle implications by formally managing risks associated with

the management and delivery of activities to create, operate, maintain and evolve an item to

achieve its stated purpose.

This document describes the:

" nature of supportability and support;

" role of supportability and support in achieving item value over its life;

" trade-offs associated with supportability and support to achieve desired balance of cost,

performance and risk during the life of an item;

" importance of aligning the structure of an organization with its objectives, with the ultimate

aim of improving efficiency and effectiveness in order to deliver the required supportability and support.