UNE-EN ISO 41012:2019

This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights:

essential elements in FM sourcing processes;

FM roles and responsibilities in sourcing processes;

development processes and structures of typical agreement models.

This document is applicable to:

strategic processes related to service and support functions for the core business;

development of FM strategies;

development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;

development of FM information systems;

FM education and research;

organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).