UNE-EN ISO 9241-220:2019

This document describes the processes by which human-centred design (HCD) is supported and carried out within organizations, with the aim of achieving human-centred quality (see Annex E) throughout the life cycle of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process. The process descriptions are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of lifecycle. They can also provide the basis for professional development and certification.ISO 924-220 describes processes associated with the domains of ergonomics/human factors, human computer interaction, usability and user experience. This document does not describe processes for organizational redesign. Ergonomics has a scope that includes the design of organizations as well as systems for human use, and is used beyond the domain of design; for example in the forensic analysis of the causes of accidents and in the generation of data and methods of measurement.NOTE 1 ISO TS 18152 is a related standard with a broader scope than ISO 9241-220 that includes the organizational processes for the identification and handling of issues related to people (users and other stakeholders).The intended application of this document is computer-based interactive systems. The processes can also be applied when relevant to simple or non-computer-based interactive systems.NOTE 2 this document applies to interactive systems that deliver services but does not cover the design of those services. Human-centred design concentrates on the human-centred aspects of design and not other aspects of design such as mechanical construction, programming or the basic design of services.This part of ISO 9241 does not include specific methods for human-centred design.