UNE-ISO 21001:2018

This International Standard specifies requirements for a management system for educational organizations when such an organization:

a) needs to demonstrate its ability to support the acquisition and development of knowledge, skills and attitudes through teaching, learning or research, and

b) aims to enhance satisfaction of learners, other beneficiaries, and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to learners and other beneficiaries requirements.

All requirements of this International Standard are generic and intended to be applicable to any organization which uses a curriculum to support the development of knowledge, skills and attitudes through teaching, learning or research, regardless of type or size or methods of delivery.

This standard can be applied to educational organizations within larger organizations whose core business is not education such as professional training departments.

This standard does not apply to organizations who only produce/manufacture educational products.

Additional specific requirements for:

a) special needs education;

b) research; and

c) early childhood education

are provided in normative Annexes A, B, and C respectively.