UNI CEN/TS 16118 : 2012
Current
The latest, up-to-date edition.
SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME
21-06-2012
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Transparency of the services offered
4 Services
5 Requirements for service coordinators and staffing
6 Housing
7 Requirements for the main provider
8 Contractual requirements
9 Quality
Annex A (normative) - Catalogue of optional services
Annex B (informative) - Recommendations for
contents of questionnaire
Bibliography
The CEN/TS applies to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded.
| Committee |
CT 40
|
| DocumentType |
Technical Specification
|
| ProductNote |
Italian version contains 22 pages. Italian version is available for this standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Current
|
| Standards | Relationship |
| CEN/TS 16118:2012 | Identical |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
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