UNI EN 12522-2 : 2000

Foreword
Introduction
1 Scope
2 Normative references
3 Provision of the usual furniture removal service
    3.1 General
    3.2 Preliminary information
          3.2.1 Human resources
          3.2.2 Technical skills
    3.3 Carrying out phase
          3.3.1 Human resources
          3.3.2 Technical means
    3.4 After sales service
4 Organization and implementation rules of the
    "furniture removal" quality approach
    4.1 Quality policy: drawing up and in-house
          communication
    4.2 Responsibilities, means and personnel for
          conducting, controlling and reviewing the quality
          policy
    4.3 Quality manual
          4.3.1 General
          4.3.2 Purchasing
          4.3.3 Personnel
          4.3.4 Equipment (does not include "consumables"
                  eg packing material)
          4.3.5 Incidents/accidents
          4.3.6 Quality control
    4.4 Control of quality-related documents
    4.5 Assessment of subcontractors
    4.6 Elimination of non-standard service
    4.7 Corrective action
    4.8 Training

Defines the minimum qualitative and quantitative rules and characteristics of the provision of a furniture removal service, where the specifications of the furniture removal service are specified in EN 12522-1. Also defines the requirements for a quality approach. Applicable only to those activities relating to the mobility of private individuals, where the contract is entered into by an individual or employer or relocation agent, when the latter needs the moving of personal property, usually consisting of non-commercial property and/or property which is in current use.