UNI EN 12522-2 : 2000

Foreword
Introduction
1 Scope
2 Normative references
3 Provision of the usual furniture removal service
    3.1 General
    3.2 Preliminary information
          3.2.1 Human resources
          3.2.2 Technical skills
    3.3 Carrying out phase
          3.3.1 Human resources
          3.3.2 Technical means
    3.4 After sales service
4 Organization and implementation rules of the
    "furniture removal" quality approach
    4.1 Quality policy: drawing up and in-house
          communication
    4.2 Responsibilities, means and personnel for
          conducting, controlling and reviewing the quality
          policy
    4.3 Quality manual
          4.3.1 General
          4.3.2 Purchasing
          4.3.3 Personnel
          4.3.4 Equipment (does not include "consumables"
                  eg packing material)
          4.3.5 Incidents/accidents
          4.3.6 Quality control
    4.4 Control of quality-related documents
    4.5 Assessment of subcontractors
    4.6 Elimination of non-standard service
    4.7 Corrective action
    4.8 Training