UNI EN 15696 : 2009

Foreword
Introduction
1 Scope
2 Terms and Definitions
3 The self storage facility
   3.1 Security
   3.2 Access
   3.3 Health, safety and the environment
   3.4 Handling equipment
4 Self storage units
   4.1 General construction and condition of units
   4.2 Closure of units
   4.3 Access to units
5 Response to enquiry
   5.1 Preliminary information
   5.2 Assessment of space required
   5.3 Reservations
6 Drafting and Completion of the self storage contract
   6.1 The self storage contract and Terms and Conditions
   6.2 Proof of identity and address
   6.3 Customer Goods Insurance Declaration
7 During the contract period
   7.1 Move in
   7.2 Customer access to unit
   7.3 Service provider access to units
   7.4 Other authorised access to units
8 Late payment and Lien
9 Unit vacate process - Condition of unit
10 After sales service
   10.1 Monitoring
   10.2 Response to Feedback
   10.3 Resolution of Dispute
11 Insurance
12 Risk management
   12.1 Prohibited Goods
   12.2 Anti-terrorism and anti-criminality measures
   12.3 Disaster plan
13 Operations Manual
14 Human resources
15 Implementation of the standard
   15.1 Communication of the standard
   15.2 Conducting, controlling and reviewing
         responsibilities for the standard
   15.3 Elimination of sub-standard service
   15.4 Corrective Action
16 Claims of Conformity
Annex A (normative) List of Prohibited Goods