UNI ISO/TR 9241-810:2021

This document addresses: - physically embodied RIA systems, such as robots and autonomous vehicles with which users will physically interact; - systems embedded within the physical environment with which users do not consciously interact, but which collect data and/or modify the environment within which people live or work such as smart building and, mood-detection; - intelligent software tools and agents with which users actively interact through some form of user interface; - intelligent software agents which act without active user input to modify or tailor the systems to the user's behaviour, task or some other purpose, including providing context specific content/information, tailoring adverts to a user based on information about them, user interfaces that adapt to the cognitive or physiological state, "ambient intelligence"; - the effect on users resulting from the combined interaction of several RIA systems such as conflicting behaviours between the RIA systems under the same circumstances; - the complex system-of-systems and sociotechnical impacts of the use of RIA systems, particularly on society and government.