00/402847 DC : DRAFT SEP 2000

1 Scope
1.1 General
1.2 Application
2 Normative references
3 Terms and definitions
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Mangement review
6 Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measuring devices
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
ANNEXES
A Correspondence between ISO 9001:2000 and ISO 14001:1996
B Correspondence between ISO 9001:2000 and ISO 9001:1994
Bibliography

Defines requirements for a quality management system that an organization; aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements; needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements. NOTE:- In this International Standard, the term "product" applies only to the product intended for, or required by, a customer.